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About Inquiries

Inquiries are verified from 9:00 AM to 5:00 PM Japan Standard Time (excluding weekends and holidays). Emails outside these hours may result in a delayed response. Thank you for your understanding.
Refrain from sending emails soliciting business.
If you have any questions, please send us an email.


About Replies

After your inquiry is complete, a confirmation email will be sent to the email address provided.


If you do not receive a confirmation email, check the following and resubmit your inquiry. If you have domain restrictions, set up your email to receive from the sender domain "@shinobufoods.co.jp". If there was an error in your email address, check your email address and resubmit your inquiry.
*There may be delays in the reception of emails due to system issues. Thank you for your understanding.


Handling of Personal Data

Personal data provided by customers shall be used for no other purpose than to respond to inquiries and provide information.

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We apologize for the inconvenience, but please send an email directly to otoiawase [at] shinobufoods.co.jp.

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