Code of Conduct II
We will do our best to ensure the satisfaction and confidence of our customers, shareholders, and all other stakeholders in the company.
We will listen to feedback from the customers and provide information in clear, accurate terms, including in product labeling.
We will endeavor to communicate with society at large, including shareholders and other corporate stakeholders, and disclose corporate information fairly and proactively.
We will also promptly provide accurate information and ensure the safety of all involved in the event of an accident or emergency.
Code of Conduct
Response System
1We will operate a customer consultation desk to facilitate communication with relevant departments. (Contact With Customers)
We will organize the latest information on product labeling and manufacturing processes to provide appropriate responses and information to customer complaints, inquiries, and requests in coordination with the relevant department.
2We will not use labels that could mislead customers. (Labeling)
In labeling, we comply with the Food Sanitation Act, the JAS Act, the Fair Competition Act, and other relevant laws, and when adding information, we do so from the standpoint of the customer and avoid labels that could cause misunderstandings or misconceptions.
3In the event of a food incident, we will immediately take the measures necessary to prevent escalation and recurrence. (Incident Response)
In the event of a food incident, we will quickly organize information on the health impacts, the particulars and the context of the incident, and the potential for recurrence, the swiftly decide on and implement such measures as suspending production, product recalls, checking inventory in distribution, and in-store verification.
Information Provision
4We will conduct PR and advertising from the standpoint of the customer. (Information Provision)
In our PR and advertising efforts, we will prioritize conveying important information about our products properly to customers and strive to provide accurate information on food and diet useful to the customer, including information on the journey from the farm to the table.
To assist customers in making informed product choices, we will comply the Unfair Competition Prevention Act and other laws and strive for clear communication.
5We will disclose information in an easy-to-understand manner online or elsewhere depending on content. (Information Disclosure)
We will disclose our corporate philosophy and code of conduct online and proactively provide information on raw materials, manufacturing processes, packaging, quality, home cooking, and other food-related matters through different communication channels.
6We will protect the interests of shareholders through honest business activities and provide information as appropriate. (Stakeholder Engagement)
To enable shareholders and investors to make informed decisions, we will strive to provide accurate information on our activities, organization, financial status, and performance through shareholder meetings and online.
7In the event of a food incident, we will verify and organize the facts then provide fast, accurate information. (Information Provision During an Incident)
In the event of a food incident, we will first organize the facts verified by customers, health centers, or business partners, then decide on response measures based on the severity and particulars of the incident and provide information quickly to ensure customer health and safety.
8We will strive to develop and spread food products that not only provide customers joy and health but also preserve food culture. (Food Culture)
We will strive to preserve traditional food culture, create new food cultures, and promote healthy dietary habits through the food we provide.